At Official Anime Store, we take pride in offering 100% officially licensed merchandise, shipped brand new and unopened from our U.S. warehouse. To maintain this level of quality and authenticity, all sales are final. We do not accept returns or exchanges, but refunds may be issued under specific circumstances, as outlined below.
Final Sale Items
All items are considered final sale once purchased. Because we only sell new, unopened merchandise, we are unable to restock returned items. This policy supports our commitment to authenticity and product integrity.
Returns Not Accepted
We do not accept returns for any reason. All products are brand new, sealed in original packaging, and include authentication labels where applicable. Accepting returns would compromise our ability to guarantee the same standard of quality and condition for every customer.
Exchanges
We do not offer product exchanges. Each item is carefully inspected before shipment, and we do not maintain exchange stock.
How to Request a Refund
If you believe your order qualifies for a refund, please contact us through the form on our Contact Us page or email us at support@officialanimestore.com. Be sure to include your order number and relevant details. Our team will review your request and respond within 2–3 business days.
Full Refunds
You are eligible for a full refund in the following cases:
- The item received is not authentic.
- The item is significantly different from what was advertised.
- Your order was not delivered.
Partial Refunds
If your item arrives damaged or has defects, we may offer a partial refund depending on the extent of the issue. Each case will be evaluated individually. Please include photos of the item and packaging when submitting your request.
Refund Method and Timeline
Refunds are issued to the original payment method (PayPal) used at checkout. Processing typically takes 5–7 business days after approval. Please note that your bank or card issuer may require additional time to finalize the transaction.